Privacy Policy for Matched Beyond Labels
Lovella Match (O/A Matched Beyond Labels), (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of all individuals who engage with our matchmaking services, especially those in the neurodiverse community. This Privacy Policy explains how we collect, use, store, share, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Effective Date: October 14, 2025
Location: Canada
Scope
This Privacy Policy applies to all information collected through our:
Website and online forms. In-person consultations. Email, phone, or video communications. Online platforms, mobile applications, or third-party services (e.g., scheduling or payment tools).
Information We Collect
We collect personal information with your knowledge and consent, including:
Personal Identifiers
Full Name, Email Address, Phone Number, Date of Birth, Address (if needed)
Matchmaking-Relevant Information
Gender identity and preferences. Relationship goals. Interests, hobbies, lifestyle preferences. Communication preferences. Neurodivergent identity (if voluntarily disclosed).
Sensitive and Health Information
Neurodevelopmental or mental health diagnoses (if shared). Accessibility needs. Emotional and social compatibility notes. Religious, cultural, or ethnic identity (if provided voluntarily).
Technical & Usage Information
IP address. Device type. Browser type. Cookies (See Section Use of Cookies and Technology).
You are never required to disclose health or diagnostic information unless you choose to. We respect your autonomy and privacy.
Why We Collect Your Information
We collect your information to:
Provide tailored matchmaking services. Communicate with you effectively. Ensure your safety and comfort throughout the process.
Match you with compatible individuals based on your preferences. Offer support, coaching, or consultations. Improve and personalize our services.
We only collect the minimum amount of data necessary to provide high-quality, respectful, and inclusive services.
Consent
We will always:
Obtain explicit, informed consent before collecting or using your sensitive or personal information. Explain the purpose of collecting such data. Provide options to withdraw consent at any time (with reasonable notice).
How We Store
& Protect Your Information
Your data is stored securely using physical, digital, and organizational safeguards:
Encrypted cloud-based databases hosted in Canada or jurisdictions with adequate privacy protection. Role-based access to data (only staff who need access will have it). Secure communications (SSL encryption, secure email, password-protected documents). Confidentiality agreements with any third-party service providers.
We retain your information only as long as necessary to fulfill the purposes described and comply with legal obligations.
Disclosure of Information
We do not sell or trade your personal data. We may disclose your information only:
With your explicit consent (e.g., to introduce you to a match).
To third-party service providers who help us operate (e.g., payment processors, email systems), under strict confidentiality agreements. If legally required (e.g., court order, regulatory obligation). To prevent fraud or harm, or protect vital interests (e.g., safety concerns).
Use of Cookies and Technology
Our website may use cookies or similar technologies to enhance your experience. You can manage cookie preferences in your browser settings.
Your Rights Under Canadian Law
Under PIPEDA and relevant provincial laws, you have the right to:
Access your personal data. Correct inaccuracies. Withdraw your consent. Request deletion (subject to legal limits). File a complaint with the Office of the Privacy Commissioner of Canada (OPC).
To exercise your rights, email us at: info@matchedbeyondlabels.com
Working with Neurodiverse Clients
We recognize the importance of accessibility and clarity. We aim to:
Use clear, inclusive, and respectful language. Offer support in understanding this policy, if needed. Respect diverse communication styles and processing needs. Accommodate requests for communication formats (e.g., written, verbal, visual).
Third-Party Services
We may use secure third-party platforms such as:
Calendly (for scheduling)
Stripe or PayPal (for payments)
Zoom or Google Meet (for consultations)
Each third party has its own privacy policy. We ensure they meet reasonable privacy and security standards.
Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your data:
Matched Beyond Labels
info@matchedbeyondlabels.com
(416) 723 5953
Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of major changes and post updates on our website. Continued use of our services constitutes acceptance of the updated policy.